Shipping Policy

Production & Fulfillment

All His Masterpieces products are custom-made to order. Each piece is handcrafted with care and attention to detail, ensuring the highest quality.

• Production Time: Please allow approximately 7 business days for production before your order ships. All items are made to order and produced individually.
• Rush Orders: Need it sooner? Contact us at [email protected] to inquire about expedited production (a 10% rush fee may apply).

We utilize distributed manufacturing with fulfillment centers in Huntington Park, California and Philadelphia, Pennsylvania. Orders are routed to the facility closest to you for the fastest possible delivery.

Domestic Shipping (United States)

All domestic orders ship via USPS (United States Postal Service). Shipping options and estimated transit times after production is complete:

• USPS First Class: 3–7 business days (lower 48 states)
• USPS Priority: 2–3 business days (lower 48 states)
• USPS Express: 1–2 business days (lower 48 states)

Tracking: You will receive tracking information via email once your order ships. You can also track your order by logging into your account.

International Shipping

We ship worldwide to over 150 countries via USPS International and Asendia.

• USPS First Class International: Approximately 3 weeks
• USPS Priority International: Up to 2 weeks
• USPS Express International: 3–5 business days

Important: International customers are responsible for all customs fees, duties, and import taxes imposed by their destination country. These charges are determined by your country's customs authority and are beyond our control. We cannot predict or estimate these costs.

Customs clearance procedures may cause additional delays beyond the estimated delivery times listed above.

Shipping Costs

• Standard Shipping: $5.00 flat rate for domestic orders
• International shipping rates are calculated at checkout based on destination and weight

Order Tracking

Once your order ships, you will receive an email with your USPS tracking number. Please check your spam folder if you do not see the tracking email in your inbox.

For international orders shipped via Asendia, your package may be transferred to your local postal service for final delivery. If the Asendia tracking stops updating, check with your local postal service using the tracking number provided.

Lost or Damaged Shipments

If your order is marked as delivered but you have not received it, or if your package arrives damaged, please contact us within 30 days at [email protected]with your order number and photos (if applicable). We will work with you to resolve the issue.

Contact Us

If you have any questions about shipping, please contact us at [email protected].